Customer requests (Request Help)
CTC ProCare Services, LLC, operator of CTC One Stop (CTCOneStop.com), collects the name, contact details, location and request information you submit through Request Help, together with your consent choices, submission reference and review history. Authorized CTC staff use it to review your request, contact you about it using the contact method you choose, and maintain review records. Technical submission information is used to prevent abuse and duplicate requests. CTC reviews every request. With your separate permission, CTC may share your contact information and the details you submit with an independent receiving service provider selected by CTC, so that provider can review your request and contact you about it. Without that permission, CTC does not share your request with receiving providers. You may withdraw permission for future sharing by emailing info@ctconestop.com; withdrawal cannot undo disclosures already made. CTC uses hosted storage and email services to process requests and correspondence. Submitting a request does not establish professional representation, guarantee acceptance or promise an outcome. This service is not for emergencies. Do not submit identity documents, tax IDs, banking details, medical records or other sensitive documents. Customer requests and their review history are kept while CTC handles the request and afterward as needed for record-keeping and legal obligations. For privacy requests, corrections or deletion requests, email info@ctconestop.com or call (850) 359-6017. CTC verifies identity, reviews applicable retention obligations and documents its decision. Backup copies may remain until the hosting provider removes them under its backup schedule; immediate removal from backups is not promised.
Rep and Vendor applications
CTC ProCare Services, LLC, operator of CTC One Stop (CTCOneStop.com), collects the name, email, phone, business, service-area, experience and application information you submit, together with your acknowledgments, submission reference and review history. Authorized CTC staff use it to review your Rep or Vendor application, contact you about it and maintain review records. Technical submission information is used to prevent abuse and duplicate requests. CTC uses hosted storage and email services to process applications and correspondence. Authorized administrators may use AI-assisted summaries of limited review information to flag missing details; people make review decisions. Applying does not authorize unrelated marketing or sharing client leads with receiving partners. Approval does not activate a portal account. For application questions, privacy requests, corrections or deletion requests, email info@ctconestop.com. Do not submit client information, identity documents, tax IDs, banking details, medical records or other sensitive documents. Pending applications are reviewed after 90 days of inactivity. CTC contacts the applicant before closing an inactive application. Denied, withdrawn or closed incomplete applications are kept for 24 months after closure, then securely deleted or anonymized unless a documented legal requirement or hold requires longer retention. Approved applications are kept while the Rep/Vendor relationship is active and for 24 months after it ends. Agreements, tax, payment and claim-related records require separate retention rules and are not deleted under this application policy. Application review history is retained alongside the associated application. After deletion, only a minimal deletion record is retained, without the original application narrative or unnecessary personal information. For privacy requests, CTC verifies identity, reviews applicable retention obligations and documents its decision. Information is deleted earlier where required. Legal holds suspend scheduled deletion for affected records until an authorized CTC administrator records release of the hold. Deletion is initially subject to a restricted review queue and explicit Admin confirmation. No existing records are permanently deleted automatically. Backup copies may remain until the hosting provider removes them under its backup schedule. Immediate removal from backups is not promised. If data is restored, CTC must reapply previously recorded deletions.
Contact: info@ctconestop.com · (850) 359-6017